Orders & Returns
How long will it take to receive my order?
Because all items are made to order, each piece will take 2 weeks minimum, including processing time. Once completed, you will be notified that the piece has been shipped and is on its way to you.
Can I cancel or edit my order after it’s placed?
Yes, just email us within 24 hours of placing your order and we’ll sort things out.
Where do orders ship from?
All orders are shipped from our office in Hong Kong.
Can I track my order?
During the crafting process, we’ll email you updates about your piece. Once the piece has been shipped, a tracking number will be emailed to you.
Does my order require a signature upon delivery?
Yes, due to the value of the products, all pieces require a signature. If you won’t be available, times can be scheduled through FedEx.
Do you offer returns or exchanges?
Due to the pieces being made to order and with custom sizes, we only offer returns & exchanges for our earrings and necklace. Jewelry must be unworn and in its original condition and packaging.
Payment will be refunded to your original payment method, with a $100 USD fee deducted for shipping and restocking fees. Items must be shipped back to us within 14 business days of delivery.
Other returns are only accepted in the rare event that the piece arrives faulty.
Shipping
How much is shipping?
Every order includes complimentary insured shipping.
All orders are shipped and insured via FedEx.
How do duties and taxes work?
Every order includes import taxes and duties. You will not have to pay any additional costs upon delivery.
What countries do you ship to?
We look forward to offering shipping to more countries soon, but while we sort out logistics, we currently ship to: Australia, Canada, China, France, Hong Kong, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, South Korea, Spain, Taiwan, Thailand, United Kingdom, United States, Vietnam.
Size & Fit
How do I figure out my ring size?
We find the string/paper circumference measuring method to be misleading at times, so when finding your ring size, we recommend the diameter method.
Begin by measuring the inner diameter of an existing ring. We like to place the ring on a piece of paper, mark 2 dots on the opposite inside edges, and then measure the distance between those points.
That measurement will then correspond to the below US ring sizes. If your measurement falls between two sizes, we recommend ordering the larger size:
Size 3 - 14.1 mm
Size 4 - 14.9 mm
Size 5 - 15.7 mm
Size 6 - 16.5 mm
Size 7 - 17.3 mm
Size 8 - 18.1 mm
Size 9 - 18.9 mm
Size 10 - 19.8 mm
How do I figure out my bracelet size?
First, consider how you want to wear your Tennis Bracelet — do you want it to have a few fingers of looseness or do you want it to stay in the same position? Then with a string or piece of paper, measure your wrist with your decided bracelet placement.
We use the US bracelet sizing system, meaning each bracelet size corresponds to its length in inches. For example, a size 6.5 bracelet is 6.5 inches long.
Materials
Are lab grown diamonds the same as mined diamonds?
Yes, lab grown diamonds are chemically and physically identical to mined diamonds. The only difference is how they were created.
By using technology that replicates the earth’s pressure conditions, factories can now create high quality lab grown diamonds that are much more ethical than their mined counterparts.
What does 18k mean?
K stands for Karats, the unit of measurement to weigh gold. Pure gold is stated as 24k, making 18k gold 18 out of 24 parts gold, meaning it is 75% pure gold.
We choose to craft our pieces with 18k because it’s the highest standard of fine jewelry and the highest purity available to wear on a daily basis, as any higher amount of gold would make the piece too malleable.
Where are your materials sourced?
Our factory in China works with trusted partners who they’ve built relationships with over years. The gold is sourced from China, while the lab grown diamonds are sourced from India.
Where are your pieces made?
We work with our factory partners in Shunde, China who have 20+ years of expertise in the jewelry industry. All craftsmen are fairly compensated and work under safe conditions.